Case Management System

Amazon reimbursement case management platform — recovering lost, damaged, or incorrectly processed inventory with direct Amazon SP-API, Gmail parsing, and Google Drive syncing.

$1.2M+

Total FBA Reimbursements Recovered

96.8%

Dispute Success Rate

CHALLENGE

Amazon sellers were losing substantial revenue on unrecovered inventory discrepancies, damaged goods, and lost warehouse shipments, but lacked scalable tools to detect, file, and track reimbursement claims.

SOLUTION

Built SellerClaims.com, a multi-role platform with automatic case detection, Gmail parsing by Order ID, invoice generation synced to Google Drive, and auto-verification of payment status for closed invoices.

Key Features

Centralized dashboard for admins, workers, and clients

Case management system with automatic tracking and status updates

Invoice generation upon case reimbursement, synced to Google Drive

Integrated Gmail parsing by Amazon Order ID

Auto-verification of payment status for closed invoices

Role-based access control for clients and workers

Custom reporting and filters

TECH STACK

Vue.jsLaravel (PHP)MySQLRabbitMQRedisAmazon SP-API

INTEGRATIONS

Amazon SP-API (report and case data)
Google Drive (invoice storage)
Gmail API (message parsing by Amazon Order ID)
Stripe (future scope)

RESULT

Recovered thousands in Amazon FBA reimbursements